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Printable pdf version Mission
The Chippewa River District Library system provides materials and services to
enrich, enlighten, and inspire all of the people in our community.
Values
- Excellent in customer service
- Providing, supporting, and advocating access for all
- Acting with initiative, creativity and flexibility
- Working together, with enthusiasm and optimism, to reach goals
- Responsible stewardship of resources
Core Services
Since becoming a district library in 1998 the library has made great strides in
providing needed services to the community. These services will continue to be
delivered as they are vital to the public. To give the library a baseline on how
well these services are being delivered a survey was undertaken in fall 2007.
The results show high patron satisfaction.
- CONNECT TO THE ONLINE WORLD: PUBLIC INTERNET ACCESS
Residents will have high-speed access to the digital world with no
unnecessary restrictions or fees to ensure that everyone can take advantage
of the ever-growing resources and services available through the Internet.
Activities:
- Public workstations with fast, reliable Internet access and quality
printing.
- Wireless Internet access to maximize space and allow patrons greater
independence.
Areas for Growth: Continue
to provide increased capacity to meet patron demand.
Outcome of Success: Patrons
will be able to access information and resources easily and fast.
Indicator of Success:
- Current baseline: 95% of computer users reported satisfaction with speed
and ease of Internet access provided by the library and 93% of these users
reported that their skills had computer literacy skills had improved.
- Forecast: to maintain this high level of service and strive for an
additional 3% increase in satisfaction and improvement of skills.
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GET INFORMATION FAST: READY
REFERENCE & READER’S ADVISORY
Residents will have someone to answer
their questions on a wide array of topics of personal interest.
Activities: Reference services; in person, via phone, email, or instant
messenger.
Areas for Growth: New venues to provide references services will be
evaluated as available.
Outcome of Success: Library staff will provide faster, more accurate, and
more complete answers to patron’s questions.
Indicator of Success:
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Current baseline: 94% of patrons
reported satisfaction and increase of knowledge from the reference services
provided by the library.
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Forecast: to maintain this high
level of service and strive for an additional 4% increase in satisfaction
and increase in knowledge.
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KNOW HOW TO FIND, EVALUATE,
AND USE INFORMATION
Residents will know when they need information to resolve an issue or answer a
question and will have the skills to search for, locate, evaluate, and
effectively use information to meet their needs.
Activities:
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Computer Training Center:
friendly and informative classes and computer assistance on topics from
mastering the mouse to email and Internet searching.
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School visits, tours, and
presentations: promotion of library collection, services and programs to
increase library literacy.
Areas for Growth: Increase information literacy concerning health, wealth and other life choices. Residents will have the resources they need to identify and analyze risks, benefits, and alternatives before making decisions that affect
their lives.
Outcome of Success:
Patrons will demonstrate improved information and computer skills.
Indicator of Success:
-
Current baseline: 89% of patrons
who attended computer training (CTC) classes
and 94% of patrons who participated in literacy instruction reported that we
meet their expectations. 91% of CTC students and 94% of school group visitors
reported an improvement in skills.
-
Forecast: to maintain these high
levels of service and strive for an additional 5% increase in satisfaction
and increase in knowledge.
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ACCESS TO MATERIALS AND
INFORMATION
Residents will have the resources they need to explore topics of personal
interest and continue to learn throughout their lives.
Activities:
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Off-site material delivery:
Senior rotating collection, Food with Friends, daycares, and other sites.
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Collections: PartnerCat, MelCat, and WorldCat, access to materials from
libraries near and far. Materials will be provided in a variety of formats.
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Electronic Resources: online
databases to provide authoritative information on a variety of topics
(magazines, newspapers, curriculum support, car repair, health, Obituary
Index for Isabella County, etc.)
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Community information:
compilation of contact information for local, regional, and state
organizations and agencies to facilitate public participation and usage.
Areas for Growth:
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Increase access to Indian
Cultures, Foreign language, and non-English reading materials.
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Increase access to non-fiction
audio-visual materials.
Outcome of Success: Patrons will have the materials/information they
need when they want it.
Indicator of Success:
-
Current baseline: 97% of patrons
reported that we met their expectations with regard to the speed and ease of
library materials supplied to them.
-
Forecast: to maintain this high
level of service and strive for an additional 2% increase in satisfaction
with library materials handling.
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STIMULATE IMAGINATION: READING,
VIEWING AND LISTENING FOR PLEASURE
The library will be an environment that is rich in stories, literature, and
resources.
Activities:
-
Programs to encourage reading,
discussion, and learning (Summer Reading Program, Book clubs, Teas, Author
visits, Craft nights, Storytimes, Music &
Movement, Tale Waggers, Veterans Oral History Project, and many more).
Areas for Growth:
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Developmental programs: Preschool
children will have programs and services designed to ensure that they will
enter school ready to learn to read, write, and listen.
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Family literacy: Adults and
families will have the support they need to improve their literacy skills in
order to meet their personal goals and fulfill their responsibilities as
parents, citizens, and workers.
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Cultural programming: The library
will be a meeting place for learning and programs to introduce patrons of
all ages to cultures from around the world.
Outcome of Success: Patrons will enrich their lives through
participating in library programs.
Indicator of Success:
-
Current baseline: 93% of patrons
who participate in programs reported our programs meet their expectations
and 92% reported an improvement in their knowledge or skills.
-
Forecast: to maintain this high
level of service and strive for an additional 5% increase in satisfaction
and increase in knowledge.
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VISIT A COMFORTABLE PLACE: PUBLIC
AND VIRTUAL SPACE
Residents will have safe and welcoming physical places to meet and interact with
others or to sit quietly and read and will have open and accessible virtual
spaces that support social networking.
Activities:
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Meeting and study rooms for
individuals, groups, and organizations for meetings and programs.
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Event calendars: collection
of events for community members of all ages to facilitate public
participation.
Areas for Growth: Online social networking: virtual
spaces for discussion.
Outcome of Success: Patrons will view the
library as a space (virtual and real) where they are welcome and free to share
ideas.
Indicator of Success:
-
Current baseline: 90% of
patrons reported that our meeting rooms and homework spaces meet their
expectations.
-
Forecast: to maintain this
high level of service and strive for an additional 5% increase in
satisfaction.
Future developments
Some services areas are equally as important but are not feasible to expand with
the library’s current facility or existing staff. These services have been
allocated in the library’s long term plans.
1. DISCOVER YOUR HERITAGE: GENEALOGY AND LOCAL HISTORY
Residents and visitors will have the resources they need to explore their
heritage, to connect the past with the present through their family histories,
and to understand the history and traditions of the community in which they
live.
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Space for research and
mentoring
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Space for specialized
equipment (scanners, magnifiers, etc.)
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Increased collaboration
with Clarke library
2. EXPRESS CREATIVITY: CREATE AND SHARE CONTENT
Residents will have the services and support they need to express themselves by
creating original print, video, audio, or visual content in a real-world or
online environment.
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