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Reviews for Hit Refresh

by Satya Nadella with Greg Shaw and Jill Tracie Nichols

Kirkus
Copyright © Kirkus Reviews, used with permission.

Microsoft CEO Nadella describes the empathetic leadership he hopes will spark a renaissance at the software giant in "the coming era of ubiquitous computing and ambient intelligence."Three years ago, when he succeeded Bill Gates and Steve Ballmer, the author found the once-dominant software company was "sick" and its employees "disheartened" after a period of stalled growth. The world, once PC-centric, had given rise to mobile and cloud technologies, and Microsoft lagged behind others. In this thoughtful debut, the Indian-born Nadella tells the story of his personal life and his work as a change-making leader, and he explains the coming importance of machine intelligence. The author emerges as a modest, likable individual from an accomplished family; his mother, a Sanskrit scholar, taught him the importance of balance, and his economist father the value of intellect. Arriving in the United States just before the 1990s tech boom, he earned a computer science degree at the University of Wisconsin, Milwaukee, and a master's degree at the University of Chicago; he joined Microsoft in 1992. He writes with candor about his challenges as CEO: "hierarchy and pecking order" reigned at the fiefdom-ridden company, stifling spontaneity and creativity. His response has been to listen with empathy to employee concerns and to help build and curate a new, open culture that empowers staffers to act on their passions and "make a real difference" in a "mobile-first, cloud-first world" in which 3 billion people will soon be connected to the internet, sensors, and the internet of things. To achieve that culture, the company "must exercise a growth mindset by being customer-obsessed, diverse, and inclusive and act as One Microsoft." His book includes descriptions of experimental retreats, "hacks" meant to fire passions, and leadership principles and other tips. A valuable blueprint for techies and others in a culture-change state of mind. Copyright Kirkus Reviews, used with permission.

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